Coronavirus Updates and Response
May 11, 2020
The safety and well-being of our employees and customers is our top priority. We are actively monitoring the COVID-19 Coronavirus situation and taking necessary steps to keep our communities safe.
An Update from our CEO on Coronavirus Precautions
May 11, 2020
I would first like to thank you for your continued support and patronage during this challenging time for everyone. The health and safety of our employees, customers and community remains our top priority. We appreciate your patience, understanding and adherence to the measures we have put into place to ensure everyone’s safety and prevent the spread of the coronavirus. I feel very fortunate to share that to date we have not had any known cases of Covid-19 within our stores. And this, I strongly believe, is largely due to the commitment to safety by everyone in our stores and the support of the precautions we have put into place.
With this, I would like to announce that effective Monday, May 11th, we are requiring every person over the age of 3 to wear a face covering in our stores. This follows the CDC guidance and King County directive to wear a face covering in public settings such as grocery stores to help prevent the spread of the virus. We apologize for any inconvenience this may cause but feel strongly that the greater benefit to our employees and community is paramount. Thank you in advance for complying with this request in addition to continuing to follow social distance practices and limiting your shopping party to no more than 2 people. >>Read More
Face Coverings Required for All Guests Effective May 11, 2020
May 5, 2020
Our highest priority is keeping our customers and staff safe during the Covid-19 pandemic. Beginning May 11th, we will require every person over the age of 3 entering our stores to wear a mask or equivalent face covering. Also in providing safe social distance of 6 feet, we ask you to limit your party to 2 as we monitor the amount of people entering into the store. Thank you for your understanding and cooperation
Face Coverings Required for Employees
April 7, 2020
We are requiring all in-store employees to wear protective face coverings and highly encourage our shoppers to do the same.
Uwajimaya Extends Uwajimaya Village Parking Lot Use to Support Local Businesses
April 6, 2020
We have extended the open community parking past April 8th until further notice to continue to support our neighboring businesses during the Coronavirus pandemic. The parking lot will be open to people supporting local area businesses from 8am to 8pm. Parking validation will not be required. We continue to ask that people use the parking lot in a responsible and respectful way, limiting parking to no more than 1 hour.
New Temporary Store Hours
April 2, 2020
Effective Saturday, April 4, 2020 we will be moving to temporary store hours.
All stores will be open 9am to 8pm.
Senior Shopping Time remains the same (Seattle Store Daily: 8am to 9am; Bellevue, Renton & Beaverton Stores Every Tuesday: 8am to 9am)
Uwajimaya Makes $5000 Donation to the CID Restaurants and other Small Businesses Relief Fund
April 2, 2020
We have made a $5000 donation to a relief fund to support small businesses, mainly the restaurants which have been significantly impacted, in Seattle's Chinatown-International District. SCIDpda, with partners CID Business Improvement Area and Friends of Little Saigon created a small business relief fund to support favorite local restaurants and other small businesses in the neighborhood. The fund was seeded by a generous $100,000 donation from Vulcan.
Visit https://scidpda.org/cidbizrelief/ to learn more or make a personal donation.
Uwajimaya Village Parking Lot Open for Community Use to Support Local Businesses
April 1, 2020
We have opened the parking lot at Uwajimaya Village (Seattle Store) to the community from 8am to 8pm from April 1-8, 2020. During this time, people supporting area businesses - be it picking up take-out from one of the many local restaurants or grabbing a cup of coffee, bubble tea or pastry to-go - can use the parking lot. Parking validation will not be required.
To ensure adequate parking for Uwajimaya Village shoppers and residents, we ask people to limit their parking to one hour while supporting local area businesses. The parking lot gates will continue to close at 8pm every evening. Overnight parking is not allowed and there will not be any after-hours parking support. Please no gathering or loitering.
*We hope to extend the open parking beyond April 8, 2020 to continue to support our neighboring businesses during the Coronavirus pandemic and ask that people use the parking lot in a responsible and repectful way to ensure we can continue to do so.
**UPDATE (April 6, 2020)** We have extended the open community parking past April 8th until further notice to continue to support our neighboring buinesses during the Coronavirus pandemic.
Plexiglass Installed at Registers
March 30, 2020
We have installed plexiglass at our registers to help add an additional layer of protection between our customers and employees.
Limiting Customers in our Stores
March 28, 2020
We are limiting the number of customers in our stores at one time to enforce social distancing. Please limit your group to 2 shoppers. Thank you for your patience and understanding.
Temporary Ban on Reusable Bags
March 23, 2020
For the safety of all our customers and employees, we are temporarily suspending the use of reusable bag in our stores.
Temporary Return Policy
March 21, 2020
We have updated our return policy for the safey of our employees and customers.
We are suspending returns on all non perishable products including but not limited to rice, ramen, paper products, cleaning products, etc. We will gladly replace or return any fresh seafood, meat, produce or deli item that does not meet your expectations within 7 days of purchase.
An update from our CEO
March 20, 2020
As the situation with the coronavirus continues to develop daily, the Uwajimaya team is continually reviewing and adjusting our operations to prioritize the health, safety and well-being of our employees, customers and community.
In addition to the measures we have already put into place such as increased cleaning schedules, wiping down check stands between customers, closing self-serve stations, cancelling food sampling and requiring sick employees to stay home, I would like to share some recent changes and safeguards we have put into place to better serve our community. I would also like to share how our customers can contribute to keeping the Uwajimaya community a safe, healthy and respectful place for all during this time. >>Read More
Announcing Senior Shopping Hour
March 20, 2020
Until further notice, we will be offering a special hour dedicated to seniors (60+), those who are high risk or with pre-existing conditions or are pregnant to complete their shopping before the general public. We ask that you please respect the purpose of this special hour.
- Seattle Store: Daily from 8am to 9am
Bellevue, Renton & Beaverton: Every TUESDAY from 8am to 9am
An Open Letter Regarding Coronavirus and Uwajimaya Practices
March 10, 2020
As the novel coronavirus (COVID-19) begins to have an increased impact in our communities and as new developments unfold daily, I wanted to connect directly with you to share more about the steps we are taking to help keep our customers, employees and communities safe and healthy. I recognize the news headlines and the uncertainty can be unsettling especially with so much attention focused on international travelers and Washington State. Our thoughts are with those who have been affected.
Please be assured that the leadership team at Uwajimaya is closely monitoring the situation and is taking extra measures to keep our communities safe. These include but are not limited to increased cleaning and sanitization efforts, cancelling all food demonstration and sampling programs, having employees who are sick stay home and offering hand sanitizer stations within all stores. >>Read More