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An Update from our CEO Regarding Coronavirus

March 20, 2020



To the Uwajimaya community,

As the situation with the coronavirus continues to develop daily, the Uwajimaya team is continually reviewing and adjusting our operations to prioritize the health, safety and well-being of our employees, customers and community.

In addition to the measures we have already put into place such as increased cleaning schedules, wiping down check stands between customers, closing self-serve stations, cancelling food sampling and requiring sick employees to stay home, I would like to share some recent changes and safeguards we have put into place to better serve our community. I would also like to share how our customers can contribute to keeping the Uwajimaya community a safe, healthy and respectful place for all during this time.

 

Adjustments to Store Hours Including Addition of Senior Hour for High-Risk Individuals

Please check our website (uwajimaya.com) for most updated store hours.

Beginning Thursday, 3/19/20, all Uwajimaya stores will close at 9:00pm daily. This allows our team ample time to clean, restock the shelves and rest in preparation for the next day.

Additionally during this time, to allow our seniors (those 60 years and older) and/or those who have underlying medical conditions or are pregnant, to complete their shopping before the general public, we have added a dedicated senior shopping hour at each store.

  • At our Beaverton, Bellevue and Renton stores, senior shopping hour is on TUESDAYS from 8:00am-9:00am
  • At our Seattle Uwajimaya store, senior shopping hour is 8:00am-9:00am daily

 

Measures to Enable Social Distancing

Uwajimaya is proud to continue serving our community during this time and recognizes grocers are one of the few business types allowed to remain open. While under normal circumstances, we love bringing people together to gather and being a destination for discovery, during this time:

  • We ask that shopping trips are done quickly, efficiently and if possible, alone or in parties of no more than two
  • Please try to maintain a distance of at least 6 feet between you and other customers and Uwajimaya employees
  • Please observe the marked spots of where to stand when waiting to check out and waiting to pay to ensure a 6 foot distance is maintained for our cashiers
  • We have closed our common seating areas and ask that customers do not eat on site, gather in groups or hang out. Additionally, access to the Uwajimaya Village Food Court from Seattle Uwajimaya will close 3/20/20 for construction. Please check with each business to see if they are still open for take-out or delivery.

 

Shopper Etiquette

To ensure the health, safety and well-being of all those in our community, in addition to observing our social distancing measures:

  • Please do not enter our stores if you are sick or experiencing a fever, cough or shortness of breath.
  • Please sanitize your hands upon entering our stores and minimize the items you touch to those you intend to purchase.
  • Please do not buy more than you need. We receive product regularly but run low when customers purchase more than they need. What is out on the floor is what is available to purchase at the moment.
  • If possible, pay by credit card to minimize cash handling. Contactless methods like Apple or Google Pay are best.
  • We have temporarily suspended the use of reusable bags.
  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Please be patient and gracious to each other and to our employees. Our team is working very hard to keep the shelves stocked and operations running as smoothly as possible while dealing with many of the same stresses and unknowns as you.  
  • Please note we do offer grocery delivery to select zip codes through Instacart (instacart.com/Uwajimaya) should you need an alternative to coming in.

 

We’re Hiring

We recognize the challenges the coronavirus has brought to our community go beyond impacting physical health and have unfortunately affected many businesses and jobs. At the same time, Uwajimaya is experiencing an increased need for employees to ensure we are going above and beyond with our sanitization responsibilities, ensuring we are stocking shelves as quickly as possible and are providing our employees with the flexibility they may need during this time.

We are hiring for both temporary and full-time store generalist positions as well as other jobs. If you have a passion for food and people, please see our job opportunities at: uwajimaya.com/jobs

Thank you very much for your patience, understanding and support of Uwajimaya as we strive to continue serving you while ensuring the health and safety of our community and taking the measures needed to help contain the spread of COVID-19. Please check our website regularly forfuture updates and changes: uwajimaya.com

 

 

Denise Moriguchi
President and CEO
Uwajimaya Inc.

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